About BBBS of NYC

For over 110 years, Big Brothers Big Sisters of New York City (BBBS of NYC) has been supporting New York City's youth, providing them with the support and guidance of a one-to-one mentorship, which is overseen by the agency's team of program managers. Since 1904, BBBS of NYC has remained committed to serving children and youth with impactful mentoring experiences. We reach over 4,000 students every year through partnerships with schools, local organizations, and government agencies.

Together we work towards our vision: that all children achieve success in life. Our mission is to provide children facing adversity in New York City with strong and enduring, professionally supported 1-to-1 mentoring relationships with adults that change their lives for the better, forever. We partner with families, volunteers, organizations and the community to inspire positive change in all.

How to Apply:

Please submit your resume and cover letter with salary requirements to bbbsresume@bigsnyc.org and specify which job you are applying for in the subject line. You must submit a cover letter along with your resume in order to be considered for any of our available positions.

Compensation and Benefits:

• Salary commensurate with experience

• Comprehensive medical, dental, vision and life insurance coverage

• 15 paid vacation days year 1, 20 paid vacation days year 2 and after, 12 sick days, 3 personal days and 11 paid holidays • 403b Retirement employer contribution

• Training and Professional Development opportunities 

Associate Program Manager – Bilingual Spanish/English

TITLE:                       Associate Program Manager – Bilingual Spanish/English​

DEPARTMENT:         Community Based Mentoring

SUMMARY

Big Brothers Big Sisters of NYC seeks service oriented Associate Program Managers (Case Managers) to join our proven evidenced-based, community-based mentoring program. Associate Program Managers are responsible for facilitating high quality, high impact relationships between mentor-mentee pairs.  The ideal candidate has case management experience and is a dynamic communicator with a desire to learn more about how mentoring has the power to change lives. Responsibilities include supporting mentoring relationships between adult volunteers and youth; advising mentors, mentees and parents through on-going support and supervision; facilitating group activities that promote stronger mentoring relationships and support youth goal achievement; providing resources and referrals to youth, volunteers, and parents; and conducting intake interviews and assessments of youth applying to the program.   

RESPONSIBILITIES:

  • Supervise a caseload of clients and volunteers to achieve mutually successful mentoring experiences.
  • Provide on-going in person and phone supervision and support to mentors, mentees and parents.
  • Maintain professional records of all supervision contacts.  Monitor closely for safety, program compliance, goal achievement and program satisfaction; immediately address and resolve issues that may arise.
  • Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes.
  • Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs.
  • Act as advocate for youth and families including information and referral, crisis intervention, and short term counseling.
  • Conduct client and parent psychosocial interviews, write assessments and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services.
  • Conduct outreach presentations to external community agencies for appropriate client referrals.
  • Identify and communicate qualitative and quantitative success within the organization. 
  • Perform other agency and program related duties as needed.

QUALIFICATIONS:

  • Education: Bachelor’s Degree Required
  • Experience: 2 years’ experience working with youth preferred; case management experience preferred
  • Commitment to helping children achieve success in life
  • Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
  • Ability to provide effective interviewing, assessment and case management skills
  • Ability to comply with applicable child safety requirements
  • Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity
  • Excellent organizational skills, ability to manage caseloads and effectively work with clients
  • Must be proficient in MS Office: Word, Excel, & Outlook
  • Bilingual English/Spanish a plus                                                                

How to apply: Please send resume and cover letter to bbbsresume@bigsnyc.org. Resumes submitted without a cover letter will not be reviewed. Please include “Associate Program Manager" in the subject line.

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Senior Program Manager - Bilingual Cantonese and Mandarin

TITLE:                                Senior Program Manager - Bilingual Cantonese and Mandarin

DEPARTMENT:                         Community Based Mentoring

SUMMARY

 

Big Brothers Big Sisters of NYC seeks a service oriented Bilingual Cantonese and Mandarin Senior Program Manager to join our proven evidenced-based, community-based mentoring program. The Senior Program Manager is responsible for facilitating high quality, high impact relationships between mentor-mentee pairs and supervising case managers.  The ideal candidate has case management experience and at least two years’ experience supervising staff and is a dynamic communicator with a desire to learn more about how mentoring has the power to change lives. Responsibilities include supporting mentoring relationships between adult volunteers and youth; advising mentors, mentees and parents through on-going support and supervision; facilitating group activities that promote stronger mentoring relationships and support youth goal achievement; providing resources and referrals to youth, volunteers, and parents; and conducting intake interviews and assessments of youth applying to the program.   

 

RESPONSIBILITIES:

  1. Staff Supervision:

 

  • Supervise and evaluate 2 full-time Master’s and BA-level program managers
  • Meet with case management staff and review cases for thoroughness and compliance
  • Review files and complete case note audit review; ensure team meets quality case note standards
  • Ensure that program managers’ and department’s monthly productivity goals are met
  1. Program/Case Management:
  • Supervise a caseload of clients and volunteers to achieve mutually successful mentoring experiences.
  • Provide on-going phone, email and in person supervision and support to mentors, mentees and parents.
  • Maintain and document professional records of all supervision contacts.  Monitor closely for safety, program compliance, goal achievement and program satisfaction; immediately address and resolve issues that may arise.
  • Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes.
  • Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs.
  • Act as advocate for youth and families by providing referrals, crisis intervention, and other additional resources.
  • Conduct client and parent psychosocial interviews, write assessments and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services.
  • Identify and communicate qualitative and quantitative success within the organization. 
  • Perform other agency and program related duties as needed.

 

QUALIFICATIONS:

  • Education: Bachelor’s Degree Required
  • Experience: 2 years’ experience working with youth preferred; case management and supervisory experience preferred
  • Commitment to helping children achieve success in life
  • Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
  • Ability to provide effective interviewing, assessment and case management skills
  • Ability to comply with applicable child safety requirements
  • Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity
  • Excellent organizational skills, ability to manage caseloads and effectively work with clients
  • Must be proficient in MS Office: Word, Excel, & Outlook
  • Bilingual skills required in Cantonese and Mandarin

HOW TO APPLY:

Please submit your resume and cover letter with salary requirements to bbbsresume@bigsnyc.org . In the subject please put “Senior Program Manager- Bilingual Cantonese-Mandarin”. Resumes submitted without a cover letter will NOT be reviewed. No phone calls please.

 

Big Brothers Big Sisters of NYC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability with respect to employment opportunities. EEO/AA Employer.

 

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Receptionist

 

Title:  Receptionist

Requirements

Education:     BA Degree preferred Experience: 1-2 years related experience

Skills:             Professional with an outgoing personality, knowledge of phone systems, organization skills with ability to multi-task, knowledge of building procedures. Ability to deliver professional customer service and speak effectively to diverse constituents. MS Office (Outlook, Word, Excel Required)

QUALIFICATIONS:

  • Strong interpersonal, communication (oral and written), organizational, and problem-solving skills
  • Detailed-oriented with the ability to manage multiple projects and tasks simultaneously
  • Excellent computer skills, including, Excel, Word, and Outlook
  • Self-motivated and can maintain projects on their own and thrives in a fast-paced environment
  • Enthusiastic about working in and with diverse communities
  • Have a very high level of personal and professional integrity and trustworthiness
  • Ability to maintain composure, be flexible, exercise discretion and make sound professional judgment
  • Ability to work with people at all levels; openly engaging, energetic and diplomatic personality
  • Team player with a positive attitude

 

RESPONSIBILITIES:

  • Schedule: Monday to Friday, 8:30 am to 4:30 pm with ability to work flexible hours and Saturdays when needed
  • Greet and screen all clients and visitors
  • Answer, screen and direct incoming calls to appropriate staff
  • Receive, sort and disseminate incoming mail
  • Coordinate the pick-up and delivery of packages (FedEx, UPS, etc.)
  • Ensure reception area, conference rooms, kids room and kitchen area is kept welcoming and tidy

 

  • Break down and clean conference rooms after meetings as needed
  • Provide clerical and administrative support to departments as needed
  • Operate and refill postage machine; stamp, and process all outgoing mail
  • Reserve and confirm conference room for staff usage for meetings and events
  • Collect necessary background paperwork and supporting documentation from candidates
  • Ability to lift and move items weighing up to 50 lbs.
  • Assist other departments with mailings, etc. (Supervisor approval required)
  • Other duties as assigned

 

 

How to apply: Please send resume, cover letter and salary requirement to bbbsresume@bigsnyc.org. Resumes submitted without a cover letter will not be reviewed. Please include "Receptionist" in the subject line.

 

Big Brothers Big Sisters of NYC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability with respect to employment opportunities. EO/AA Employer. No phone calls please.

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Family Interviewer – Part-time

Title:                         Family Interviewer – Part-time

DEPARTMENT:         Center for Excellence

REPORTS TO:           Associate Director, Center for Excellence

 

DESCRIPTION:         BBBS of NYC seeks a part-time Family Interviewer, who will assist with the client and family screening process.  The individual will conduct family interviews and complete clinical assessments to assess client and family appropriateness for program.  Must be flexible to work evenings and one Saturday a month. Candidates that are Bilingual English/Spanish are a plus.

QUALIFICATIONS: 

Education:       Master’s Degree in Psychology, Human Services or MSW Preferred

Experience:     Minimum of 2 year’s experience conducting interviews and performing clinical assessments

Skills:               Strong clinical interviewing, assessment writing and computer skills

Language:       Bilingual Spanish/English is a plus

 

 

RESPONSIBILITIES:

 

  • Conduct thorough interviews of applicants
  • Write clinical assessments and review for recommendation
  • Defer to BBBS of NYC Case Management Manual for client and family eligibility criteria for recommendation
  • Provide BBBS of NYC program-related information
  • Follow BBBS of NYC child safety guidelines and make required reports as needed
  • Be available to supervisor via email and phone for follow up questions as needed
  • Attend quarterly interviewer meetings

 

HOW TO APPLY:

Please submit your resume and cover letter to bbbsresume@bigsnyc.org . In the subject line please put " Family Interviewer-Part-time". Resumes without cover letters will NOT be reviewed.

Big Brothers Big Sisters of NYC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability with respect to employment opportunities. EO/AA Employer. No phone calls please.

 

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Case Manager, Part-time

TITLE:                      Case Manager, Part-time

DEPARTMENT:        Community Based Mentoring

REPORTS TO:          Associate Director

QUALIFICATIONS:         

Education:                   BA required

Experience:                 2 years of social work and case management experience preferred

Skills:                           Experience working with youth preferred, case notes, computer knowledge, organizational skills and writing ability; ability to manage programs and effectively work with clients.

Language:                   Bilingual English/Spanish preferred

RESPONSIBILITIES:

  • Provide on-going supervision and support for mentoring matches.  Monitor one-to-one matches by phone; maintain professional records of all case supervision contacts.  Monitor closely for clinical and safety issues that may arise.
  • Regularly evaluate matched clients based on agency guidelines and specific program goals to assess outcomes.
  • Act as client advocate for youth and families including information and referral, crisis intervention, and short term counseling.
  • Perform other agency and program related duties as needed.
  • Report to supervisor on program progress and professional performance.
  • Supervise a caseload of clients and volunteers.

 

HOW TO APPLY:

 

Please submit your resume and cover letter to bbbsresume@bigsnyc.org. Please include “Case Manager- Part-time" in the subject line. Applications without a cover letter will NOT be reviewed. EOE/AA Employer. No phone calls please.

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Special Events Manager

TITLE:                  Special Events Manager

DEPARTMENT:         Development

REPORTS TO:           VP, Special Events and Donor Cultivation    

  QUALIFICATIONS:

  • Bachelor’s Degree required
  • Minimum 5 years of event management experience with a proven track record of executing high profile fundraising events  
  • Excellent written and verbal communication skills and superior attention to detail
  • Proven track record of ability to multi-task, stay organized when facing multiple priorities with competing time and resources needs
  • Excellent computer skills including Microsoft Office, Word, Excel and PowerPoint
  • Raiser’s Edge, Convio, Illustrator, Photoshop & graphic design experience a plus
  • Ability to work with key stakeholders including Trustees, Event Committee members and staff to meet budget goals with a strong focus on ROI. Extended hours and weekend work required as necessary

 

POSITION OVERVIEW:

 

Big Brothers Big Sisters of NYC is seeking an experienced fundraising professional to serve as a Manager of Special Events overseeing a portfolio of revenue generating events. This position is part of a team that manages 9 fundraising events at Big Brothers Big Sisters of New York City, which generate more than $6MM in annual revenue. Reporting to the VP, Special Events and Donor Cultivation, the Manager of Special Events will serve as the lead for event planning, revenue generation, management, production and sponsorship opportunities. The ideal candidate will be creative and entrepreneurial, with the ability to execute high quality special events that meet or exceed annual goals. S/he will have exemplary relationship building skills and be excited by the responsibility of playing a critical role in securing funding for Big Brothers Big Sisters of NYC’s revenue goals.

 

KEY RESPONSIBILITIES:

  • Develop the overall planning and management of major fundraising events to include: budget management, acquisition, cultivation and retention of event participants, solicit corporate sponsorships, logistics, pre-and post-event follow up, committee recruitment and management of event committee/s, maintain timeline on all design/creative for event materials, etc.
  • Develop relationships and work closely with trustees, event chairs, committees, and honorees
  • Vendor management: oversee coordination of vendor production schedules (includes: venue contracts, collateral, save-the-dates, invitation design, media loops, printing and mailing, caterers, entertainment, photographers, videographers and consultants)
  • Track and manage ticket sales / sponsorships, draft correspondence and solicitation mailings, capture new donor information and execute sponsorship benefit elements
  • Develop and coordinate post-event analytics/evaluation to include return on investment analysis, to ensure continued success of events and sustainability
  • Provide proactive problem-solving while managing event logistics including auctions, signage, food/beverage, registration, volunteers, staffing, and talent. Also manage speaker’s remarks, transportation and hotel needs as necessary
  • Work with CMO to identify and implement ideas on effective marketing strategies and campaigns that appeal to the business community and beyond for events
  • Track event expenses and manage budget, produce event timelines and contact sheets
  • Responsible for researching and presenting potential new donor prospects and/or key industry stakeholders
  • Responsible for executing various administrative duties including preparations for meetings and events
  • Other development projects/events as assigned

 

 

 

 

 

 

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Special Events Intern

Special Events Intern Opportunity

Big Brothers Big Sisters of NYC (BBBS of NYC)

About BBBS of NYC: Big Brothers Big Sisters of NYC is the nation’s oldest and New York City’s largest youth mentoring organization, and has served as a model for one-to-one mentoring across the nation since 1904. Our mission is to provide children facing adversity in NYC with strong and enduring, professionally supported 1 to 1 mentoring relationships with adults that change their lives for the better, forever. We partner with families, volunteers, organizations and the community to inspire positive change in all.

Primary Purpose: Joining BBBS of NYC as the Special Events Intern is a great opportunity to gain valuable non-profit event planning experience. As a member of the events team, the intern will have the opportunity to play a key role in event production and engagement strategy on amazing events such as a GridIron Games at MetLife Stadium, ping pong tournament, casino night, gala, cocktail receptions, and 5K run/walk.

 

At the end of this internship, the Special Events Intern will have working knowledge of key event skills, including developing production timelines, planning processes, budgeting, and community outreach which he/she will be able to translate into future career opportunities.

 

The Special Events Intern reports to the Senior Special Events Manager. The ideal candidate will be someone who is looking to gain college credit for their work. The intern will receive necessary training and staff supervision. We require a commitment of 14-21 hours/week from January – May 2018.

 

DUTIES:

·       Assist with event logistics and work closely with Director of Special Events and Senior Special Events Manager

·       Have a key role in providing research for outreach and record keeping for donor and volunteer engagement

·       Provide integral support to event sponsors to coordinate collateral fulfillment

·       Assist with research and outreach for in-kind donations

·       Be involved with creative brainstorming on how best to utilize and capitalize on social media platforms

·       Provide administrative support and perform other job-related duties as assigned

 

KNOWLEDGE, SKILLS AND EXPERIENCE:

·       Previous event planning and fundraising experience a plus, not a must

·       Superior organizational and communication skills

·       Strong attention to detail and a demonstrated ability to take initiative

·       Excellent public relations and customer service skills in dealing with internal and external       constituents

·       Must enjoy working as a member of a team with an attitude of "pitch-in", and "no-job-is-too-small",    on multiple projects and handle pressure with grace

·       Proficient in Microsoft Office applications and strong internet skills required

·       Raiser's Edge and Convio experience a plus, not a must

WORKING ENVIRONMENT:

Standard office setting. Some heavy lifting (30lbs) required. Evening and weekend work required around event dates.

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Technology Director

TITLE:                   Technology Director

REPORTS TO             Chief Administrative Officer

QUALIFICATIONS:

Education:    Bachelor’s Degree or Master’s Degree in Information Technology or Computer Science; Advance Degree in Network Centered Computing.

Experience:   5 to 7 years of experience in an Information Technology, Information Systems and infrastructure management role.

Skills:             Software programming; project management; effective communication skills (verbal and written) and leadership skills.

 

COMPANY INFO:

Since 1904, Big Brothers Big Sisters of NYC has provided youth with the guidance of a one-to-one mentorship, which is overseen by the agency's team of program managers. BBBS of NYC has remained committed to serving children and youth with impactful mentoring experiences. We reach over 5,000 students every year through partnerships with schools, local organizations, and government agencies.

Together we work towards our vision: that all children achieve success in life. Our mission is to provide children facing adversity in New York City with strong and enduring, professionally supported 1-to-1 mentoring relationships with adults that change their lives for the better, forever. We partner with families, volunteers, organizations and the community to inspire positive change in all.

POSITION SUMMARY:

 

Big Brothers Big Sisters of NYC seeks a hands-on and innovative Information Technology Director to provide vision and leadership for developing and implementing technology initiatives.

 

The Technology Director oversees and supports all information technology applications, operation and maintenance of technology infrastructure systems and services for the organization ensuring optimum productivity and quality.

 

RESPONSIBILITIES:

  • Maintain databases, client user interfaces and all client/server applications currently operating within the organization simultaneously accessed by 80+ users.  Respond to the technological needs of users and coordinate to troubleshoot day-to-day issues.
  • Project leader in the design and implementation of new applications and enhancement of current applications. Complete project reports, analysis and documentation, database programming, UI design and migration of systems to new platforms. Experience with Mobile App development and maintenance is a plus. Also includes mass email systems implementation for Agency marketing and outreach.
  • Responsible for managing and negotiating with 3rd party vendors to provide the highest level of value and stability of services to the organization.
  • Lead, develop and mentor 1 full-time staff member to provide quality services.
  • Troubleshoot the network and all other hardware problems for 80+ users.
  • Oversee the maintenance of the Agency website, coordinating with different departments for their inputs and updates as needed. Droople experience a plus.
  • Responsible for setting priorities, recommending strategies, and making tactical improvements in the service and delivery of IT projects, maximizing use of applicable technology in all areas of the Agency.
  • Responsible for purchasing, installing, upgrading and maintaining all computer hardware, computer software, phone systems and other technology equipment. 
  • Organize and manage staff trainings on the Innovative Database, Word, Excel, Outlook and PowerPoint and other software as appropriate where needed, working with the Training department as applicable.
  • Agency specific software currently deployed; Office 365, Sage Accounting, Raiser’s Edge development software, Innovative Mentoring database, Droople platform utilized for Agency Website,

Native Mobile phone application.

How to Apply:

Please submit your resume and cover letter with salary requirements to bbbsresume@bigsnyc.org, Attention: Technology Director. You must submit a cover letter along with your resume to be considered for any of our open positions.

 

Compensation and Benefits:

§  Salary commensurate with experience

§  Comprehensive medical, dental, vision and life insurance coverage                                  

§  15 paid vacation days year 1, 20 paid vacation days year 2 and after, 12 sick days, 3 personal days and 11 paid holidays

§  403b Retirement employer contribution

§  Training and Professional Development opportunities 

 

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Big Brothers Big Sisters of NYC is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability with respect to employment opportunities.EO/AA Employer. No phone calls please.