As Chief Program & Innovation Officer, Michael Coughlin oversees all program initiatives, strategic planning, program evaluation, and volunteer/family recruitment. Michael has been with BBBS of NYC for 14 years where he’s implemented new evaluation methods, developed a mentoring app helping mentors develop more impactful mentoring relationships, and created a targeted volunteer recruitment technique now recognized as a national best practice.

Michael holds a Masters of Social Work from Columbia University School of Social Work and a Bachelor of Arts in Sociology from St. Joseph’s College of Maine.