Senior Staff


Hector Batista
   Chief Executive Officer​, Big Brothers Big Sisters of NYC

Hector Batista is the executive director of Big Brothers Big Sisters of NYC, one of New York's oldest not-for-profit organizations, helping the city’s underprivileged children and their families since 1904. Mr. Batista has devoted most of his life to public service, and has served as a leader of large government departments as well as non-profit and private organizations. Click HERE for complete bio.


Charles​ Bozian

  Chief Administrative Officer

Charles comes to BBBS of NYC with a 25 year career in the publishing industry, including his most recent role at Macmillan Publishing, where he served as Vice President of Finance and Administration for nearly ten years. Prior to joining Macmillan, he served as Chief Financial and Operating Officer for Columbia University Press, the non-profit publisher affiliated with Columbia University. Charles holds a BS and an MBA in Finance from Fairleigh Dickinson University and attended Columbia Business School, where he completed a three year executive development program.


Michael Coughlin

   Chief Program Officer​

Michael Coughlin oversees strategic planning, program evaluation, volunteer/family recruitment, and the Center for Excellence for BBBS of NYC.  Michael has been with BBBS of NYC for 11 years where he’s implemented new evaluation methods,  created a targeted volunteer recruitment technique now recognized as a national best practice.  Michael holds a Masters of Social Work from Columbia University School of Social Work and a Bachelor of Arts in Sociology from St. Joseph’s College of Maine.


Jeff Elgart

  Chief Corporate Mentoring and Partnerships Officer​ 


Jeff is responsible for the management and growth of our corporate partner portfolio and the daily operations of the Workplace Mentoring Center.  In 1993, shortly after moving back to NYC from Los Angeles, Jeff volunteered at BBBS of NYC.  Twenty five years later, he continues to share in the life of his “Little”.   Jeff studied Adolescent Psychology at the Pennsylvania State University and also completed the New York University Philanthropy and Fundraising Certificate program. 


Shannon Snead

  Chief Development Officer

Shannon Snead oversees all aspects of fundraising for the agency. Prior to joining BBBS of NYC, Shannon held senior fundraising positions at the Brooklyn Public Library, Sponsors for Educational Opportunity and BRIC Arts Media Brooklyn. Shannon is a graduate of Smith College with a degree in Russian Studies.  She is a graduate of the Coro Leadership New York program and is an active volunteer at God's Love We Deliver.


Gerri Thomas

  Chief Communications Officer​

Overseeing all communication strategies and initiatives, Gerri is responsible for articulating the power of mentoring and advancing the organization’s efforts and presence.  She began her career at the City University of New York College of Staten Island, where her experiences as an Adjunct Professor have cultivated in her a passion for both youth advocacy and communications, positioning her to merge the two in her current role with the agency. She graduated summa cum laude from the College of Staten Island with a Bachelor of Arts in English.  She also completed the Nonprofit Leadership Certificate Program at the Institute for Ethical Leadership at Rutgers Business School.